Terms and Conditions
1.1. All information provided during the account registration is understood to be factual and will be kept confidential by Toyzone Xpress (TZE).
1.2. Item availability and pricing is subject for TZE’s final and official confirmation.
1.3. All items listed on our website are brand new, guaranteed authentic and original unless otherwise stated.
1.4. TZE shall be not liable for any factory damages or fractions thereof. Consequently, request for picturing the actual item/s will not be proceeded by TZE unless there are major concerns involving 50% issue of the items to be bought by client. Conversely, customs may perform actual checking of the client’s order/s. It is understood that client/s will accept their order despite the peeled off packaging stickers, removable fingers prints smudges and other minor concerns. While TZE does not guarantee especially for SH Figuarts or Megatrea Shop product lines that the brown shipper’s box will be included to all clients’ order/s unless clearly stated as such. While request/s for case selections for mystery minis will not be entertained by TZE as this is manufacturer controlled.
1.5. Accounts can be subject by TZE to be deleted / suspended with no prior notice due to either of the following
1.5.1. there is no transaction record within 18 months
1.5.2. three (3) failed order transaction
1.5.3. three (3) orders that have arrived but remains unclaimed and or unsettled
1.6. Once an online order has been made, it is understood that
1.6.1. it cannot be undone unless due to unforeseen valid events
1.6.2. down payment / payment should be settled within 5 business day or prior to promo closing date whichever comes first. Otherwise, this online order will be considered as a failed order transaction.
1.6.3. multiple check-outs resulting to duplicates of order/s will be marked as failed order transaction.
1.6.4. it is understood that this order and the client is bounded by the Terms and Conditions as set by TZE. Client request/s should be pre-approved by TZE first prior to placing any orders online. Otherwise, if this results to any disagreement/s, this may result to failed order status.Furthermore, if no reply was received on our SMS text messages / Facebook messenger / emails sent will render that client has duly received our notices.
1.7. Cancellation of order / pre-order forfeits client’s payment/s including down payment/s and will be updated to failed order transaction.
1.8. Upon arrival of client’s ordered item, TZE will notify client via either of the following SMS / Facebook / registered email address.
1.9. Client/s is provided 2 weeks to settle the balance upon arrival of the ordered item.
1.10. Failure to settle the balance & claim the ordered item within 2 weeks from the time client has been notified shall render the right for TZE to donate / dispose / sell the ordered item/s and forfeit payment/s made thereof. Its account shall be subject for review and may be subject to deactivation. This also applies with Section 2.1.
1.11. It is understood that orders with multiple items should be completely settled and claimed otherwise this shall be considered as failed order transaction.
1.12. Lobbying of unclaimed orders which may result to item damage is not within the scope of responsibility by TZE. Furthermore, it is understood that TZE is not a storage space. Also, changes on claiming method for more than two (2) times will render the right for TZE to forfeit the down payment/s and order disposal .
1.13. . TZE is not liable for any early arrivals or delays on released dates. Moreover, product images and product description are indicative and can be subject to final approval by the manufacturer itself especially for pre-order items. As such, client confusion due to these factors which lead to order cancellation shall be considered as failed order transaction by TZE. Furthermore, in the event that the product image is different from the product name, the product name will prevail. While TZE has the right the delete the product images / offers in view of system maintenance.
1.14. TZE is not responsible for the actions of the other sites accessible through our site as have their own privacy policies.
1.15. For all item/s with To-Be-Announced (TBA) information, the client shall accept the set details provided by TZE upon the purchase of the said item/s.
1.16. Only product reservation/s with deposit is considered valid and binding with TZE
1.17. It is understood that TZE is to provide a response on client inquiries with a grace period of 2-3 business days. Otherwise, client may send a follow up. Delays due to payment channel's system down time etc is excluded in the said grace period.
1.18. In case of group buy, TZE shall only coordinate the payment and claiming method to one person only. Further discussion, collection and distribution will not be handled by TZE wherein TZE is free from any liability henceforth.
1.19. TZE reserves the right to make unofficial and offline offer/s unavailable for purchase at the website.
1.20. Each user name and client name is understood as different entities. As such, processes including but not limited to ordering and payment will be handled independently. In the event that there will be unforeseen confusion and conflicts, it is understood by client that TZE will only process under the user name / client name used during the a certain transaction.
2.1. Haggling of price/s will not be entertained.
2.2. All prices may be subject to change without prior notice this would include but is not limited to (1) erratic influx of monetary exchange (2) any unforeseen valid reason by supplier.
2.3. Our Price shall refer to the discounted price that client can avail of for pre-order item/s wherein down payment has been made during Promo Closing period or until slots full.
2.3.1. Promo Closing or until slots full defines the deadline for pre-order item/s. In case payments has been made when promo pricing has closed or slots are full, client can request for a refund or down payment transfer with other pre-order items.
3.1. Ordered items can be shipped nationwide thru LBC, Xend, Abest, JRS, Xpost & Cash on Delivery (COD). Freight collect option, same day delivery & international shipping is also available upon request.
3.2. Shipping cost is only computed once item is available on hand and indicated item size is indicatively thus cannot be used as a basis for shipping computation. This is not indicated on all purchases done at the website. No estimate shipping cost will be provided for all pre-order item/s. Moreover, shipping company is apart from TZE as such our company will not be held liable with the shipping company’s increase or decrease in freight cost.
3.3. Shipping cost computation is based on the default pricing and computation provided by the respective courier. As such, TZE is not liable to a courier's incorrect computation that may result to incorrect shipping cost. For COD, only item/s that fits the dimension of 12x18 inches (pouch) and 18x12x19 inches (box) will be allowed to be shipped and standard shipping fee/s applies.
3.4. Shipping fee should be settled first prior to item ship out for non COD transaction/s. Also, TZE will not be held liable for any increase or decrease in the shipping cost charged by the respective shipping companies. Especially for COD, insurance and top op charges will be billed to the client directly wherein for more than 1 missed delivery attempt might result to more charges wherein (1) user account can be subject for suspension (2) order can be subject to failed status.
3.5. Shipping is scheduled every morning (Monday - Saturday) 1-3 business days after payment has been received.
3.6. All item/s is packed with due diligence. Additional packaging request/s shall entail additional fee/s to be determined by TZE and shouldered by client.
3.7. Once item has been shipped, TZE is free from any liability such as, but not limited to,
3.7.1. Damages that can be caused during the shipping process (applies to both local and international).
3.7.2. Missed shipped items as a result of incorrect shipping details, missed coordination by client and courier resulting to, but not limited to, item disposal or donation.
3.7.3. All shipping concerns shall be escalated by client with the courier.
3.8. All tracking numbers shall be provided once available. Courier/s normally uploads the tracking numbers around 1-3 business days. TZE is not accountable for the courier’s tracking number upload.
Payment and Down Payment
4.1. Payments can be channeled via shop deposit, bank deposit (BDO/BPI), remittance centers (LBC, Palawan Pawnshop / Cebuana Lhuillier / M Lhuillier), 7-11 Cliqq, PayPal - Invoicing ONLY (fee/s applicable), GCash (fee/s applicable), COD (fee/s applicable) & VISA / Mastercard (T&C applies). For COD, no down payment is allowed, client is expected to prepare exact amount to be settled directly with the delivery personnel and is only applicable to Xpost shipping.
4.2. All transactions slips & deposits slips should be provided to TZE upon purchase and should be in good safekeeping by client for future reference. Also, payment/s done on channel not accepted by TZE is invalid.
4.3. Payment/s by client should be communicated with TZE the soonest possible time for proper validation. Only payment/s directly made by client and have been validated shall be honored by TZE. Orders won’t be processed until the funds have cleared in our account.
4.4. TZE is given a grace period of 1-3 business days to properly validate if any payment was received. TZE will not be accountable for the delays in payment validation due to system down payment by any financial institution or any unforeseen event/s.
4.4. Down payment/s is required and necessary for all pre-order item/s.
4.5. Minimum down payment as indicated on item listing is strictly followed. No haggling & no reconsideration.
4.6. In the event of supply shortage or arrivals with partial damage quantity, TZE shall process the orders based on the queuing wherein client/s who have settled the payment/s will be given the priority supply.
5.1. TZE shall meet client/s at SM Sun Residences McDonalds (Welcome Rotunda).
5.2. Meet ups should be coordinated 2 days prior to the scheduled date.
5.3. Only confirmed scheduled shall be considered binding with TZE.
5.4. Rescheduling should be made within 48 hours from the set date to avoid inconvenience.
5.5. If the meet up after being rescheduled remains to be unfulfilled, This shall render the right for TZE to donate / dispose / sell the ordered item/s and forfeit payment/s made thereof. The order will be updated to failed order transaction while the account shall be subject for review and may be subject to deactivation.
5.5. It is understood that exact amount shall be paid by the client during an agreed meet up date. If otherwise, it is the client’s responsibility to inform TZE to bring exact change.
5.6. Ordered item/s should be properly checked upon meet up. Complaints thereafter may not be entertained unless deemed necessary by TZE.
Refund / Return
6.1. In case of product supply shortage/s caused by supplier or any unforeseen events, TZE shall refund your payment/s in full.
6.2. Ordered item/s having acceptable concerns raised during pick up and meet up can be returned with TZE. Minor concerns such as minor dents on boxes are out of scope.
6.3. Refunds (if applies) shall be done with 5 business days with the option to claim it at the shop or deposit it on either BDO / BPI. Other payout channel/s will not be accepted.
6.4. Fee/s charged to the client by financial institutions like banks, remittance fee etc will not be part of the refund amount by TZE.
6.5. Incorrectly shipped item/s can be returned by client with no additional shipping fee.
6.6. Refunds / Returns of on sale / clearance item/s are not accepted.
6.7. To process any refund, actual payment slip/s previously issued by TZE during the placing of down payment / payment stage at the store is required to be surrendered to TZE.
6.8. No refunds or transfer of payment to other item/s will be accepted despite current ordered item/s has been fully settled. Section 1.10. will also be applied on this scenario.
6.9. It is understood that the client will shoulder the shipping cost/s (if any) if their respective item has to be shipped to in order for TZE to replace this returned item.
7.1. Rewards are herein called Toykens that are convertible to cash rewards ( 10 = PHP1).
7.2. For every PHP200 spent in our website would earn 10.
7.3. Once Toykens are redeemed on multiple items ordered, the website is the only one allowed to automatically distribute / pro-rate the amount of Toykens to be applied per item. Furthermore, Toykens cannot be redeemed for balance settlement.
7.4. Only registered accounts wherein order/s have arrived, confirmed paid, claimed and marked completed is eligible for this program. As such, it is highly suggested that orders should be checkout with the same status and release date to facilitate faster earning of Toykens wherein
7.4.1. all on hand should be checked out with one cart and order number
7.4.2. all pre orders with same release date should be checked out with another cart and order number. If release date/s is different, it is suggested to be checked out with a different cart to have a different order number.
7.5. All delinquent clients and deactivated account forfeits all earned Toykens .
7.6. Toykens cannot
7.6.1. Be redeemed for cash or applied as payment to other accounts.
7.6.2. Be used as a basis for order reservation/s nor to settle down payments.
7.6.3. Be re-used or re-credit
7.6.4. Be earned / redeemed on
- sale / marked down item/s
- past order/s not checked out at the website
- shipping cost/s
- other payment / remittance fee/s charge by third party financial institutions
- orders with partially settled and claimed items
7.6.4. Be requested to be earned prior to the official roll out of this program
7.7. Toykens' expiration is yet to be determined by the company. However, please refer to the succeeding section.
7.8. All privileges and conditions may be amended or withdrawn without prior notice at the sole discretion of TZE